Service Process

1. Market Research:Use tools such as customs data and industry reports to analyze the target market, clarify product positioning and potential customer groups, and prepare for precise marketing.

2. Customer Development:Find potential customers through methods such as publishing product information on B2B platforms, participating in international exhibitions, and using social media and search engines for promotion, attracting customer inquiries.

3. Inquiry Response:Respond within 24 hours after receiving an inquiry, accurately understand customer needs, and provide a detailed introduction of product advantages, specifications, prices, and delivery dates, providing professional and targeted responses.

1. Cost Calculation:Considering factors such as product cost, transportation costs, insurance fees, tariffs, and expected profits, accurately calculate the quotation.

2. Prepare Quotation: Provide a clear and standardized quotation, covering product details, price terms (such as FOB, CIF, etc.), payment methods, delivery date, and packaging.

3. Business Negotiation:Negotiate with the customer on key clauses such as price, delivery date, and payment method, flexibly using negotiation skills to achieve a win-win situation.

1. Confirm Order Details:Confirm order details with the customer, such as product specifications, quantity, price, packaging, mode of transport, and delivery date, to ensure mutual understanding.

2. Draft Contract:Based on the order details, draft a foreign trade contract, clarifying the rights and obligations of both parties, including quality standards, acceptance methods, and dispute resolution clauses.

3. Contract Review and Signing:Internally review the contract terms to ensure that there are no legal risks or loopholes, and then send it to the customer for signature and confirmation.

1. Issue Production Tasks:Convey order information to the factory or production department, clarify production requirements and delivery time, and follow up on production progress.

2. Quality Control:During the production process, arrange quality inspectors to conduct random inspections or full inspections according to standards to ensure that product quality meets contract requirements.

3. Solve Production Problems:Deal with problems arising during production in a timely manner, such as shortage of raw materials and production delays, adjust production plans and notify customers.

1. Booking and Customs Declaration:Book shipping space with the freight forwarder according to the delivery date and mode of transport, prepare documents required for customs declaration, such as customs declaration form, invoice, packing list, contract, etc., and complete customs declaration procedures.

2. Goods Packaging and Shipment:Supervise the factory to pack the goods according to the contract requirements, brush the mark, arrange the shipment of the goods, and obtain the bill of lading and other transportation documents.

3. Arrange Insurance (if CIF terms):According to the contract, purchase transportation insurance for the goods and provide the insurance policy to the customer.

1. Bill of Exchange Settlement:Prepare commercial invoices, bills of lading, packing lists, and other settlement documents according to contract and letter of credit requirements, and submit them to the bank for negotiation.

2. Collection Tracking:Track the arrival of funds, promptly communicate with the bank, and handle potential collection issues such as rejection or discrepancies.

3. Settlement and Financial Processing:After receiving the funds, conduct financial settlement, calculate cost and profit, and complete tax declarations.

1. Customer Feedback Handling:Promptly respond to customer feedback, resolve product quality and usage issues, and provide necessary technical support and after-sales service.

2. Return/Exchange Handling:Handle customer return/exchange requests in accordance with contract agreements and relevant laws and regulations, maintaining customer relationships.

3. Customer Relationship Maintenance:Regularly follow up with customers, understand customer usage experience and new needs, maintain good cooperative relationships, and promote sustainable business development.